Store FAQs

Ordering

Kainos Inc. is committed to providing you with excellent service. We do not use a fulfillment company and send all of our products from our own Shipping Department. Whenever you order from our Online Store, we ship your order out the following business day.

If you received an incorrect or defective product, please e-mail [email protected] and include your name, shipping address, and description of the problem. If you have your order confirmation number, it makes the process faster.

Shipping

For orders we charge a flat fee of $8.95 is added for shipping and handling. All U.S. orders are sent out by the United States Postal Service or UPS.

Most small orders (up to six items) are shipped via USPS. Orders greater than six items are usually shipped by UPS. For orders greater than six items, please do not use a P.O. Box for your shipping address. UPS cannot deliver to a P.O. Box.

ORDERING IN BULK

Our Online Store automatically offers quantity discounts for the same item, starting at 5 or more for the same DVD or CD, and 10 or more for same book. Our Online Store is unable to discount quantities of different items (e.g., a variety of 5 DVDs or a selection of 10 books).

To request a discount on an order like this, e-mail [email protected] and include your name, shipping address, and description of your order. Please note that discounts are up to the discretion of our staff and will vary depending upon your order.

Additional discounts are available when your order exceeds 100 items.

Tax Exempt Orders

Any order placed with a billing address outside Tennessee won't be charged sales tax. If you have a billing address in Tennessee, you will be charged an additional 9.25% for sales tax.

If you have a tax-exempt number for Tennessee, place your order then send an e-mail to [email protected] informing us of your order. Please include your Order Confirmation Number and your Tax Exempt Status. We will apply a full refund to the credit card used to purchase the order.

International Orders

At this point we are unable to process international orders online. If you want to place an international order please call 901-458-8899, and we will be able to proceed with your order. 

If you are having difficulty placing your order, please send an e-mail to [email protected] or call 901-458-8899.

Return Policy

Our aim is that you will be fully satisfied with your Kainos Inc. store purchase. If at any time you receive an incorrect or defective product, please e-mail [email protected] and include your name, shipping address, and description of the problem. If you have your order confirmation number, it makes the process faster. Please do not make any returns without contacting us first.

If you decide that you simply do not want an item that you purchased, we regret that we cannot issue refunds if you purchased the item that was downloadable. If we charged you for shipping you may return it within 30 days of purchase if it is in "good-as-new," re-sellable condition.

For returning DVDs and CDs, the clear plastic wrapping must not have been broken, cut, or removed. You must e-mail [email protected] to receive a return authorization. Cost of shipping (both from us to you and your return shipping to us) cannot be refunded.

The purpose of the Kainos 2015 is to gather leaders who either seek to start multi-ethnic ministries or churches, or who aspire to transition their current homogenous ministries into a multi-ethnic trajectory.

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